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Returns Policy

Can I cancel the order?

The order could be canceled before the shipment, and you will get a full refund without any service charges. If the goods have been shipped, it is not allowed to cancel the order.


In the event of goods requiring to be returned please follow the returns procedure to cause the minimum inconvenience for you.

No reasons to return

We promise no reason to return goods within 15 days from the date you receive the goods, to be eligible for a return, the items must be unused and please keep the original package to make sure the items are in the same condition as you received them. To complete your return, we require a receipt or proof of purchase. The refund will be arranged within 48 hours after we receive the items and check that there’s no issue. Customers shall bear the return shipping costs by themselves

Suspected Faulty Item

Please submit a return request within the product warranty period(from the date of purchase), we will contact you for more information within 24 hours.

All products when received shall be inspected for faults/damage by our Technical Team, If the product is found to be faulty, a replacement shall be sent within 3-5 working days from the date received. The shipping fee incurred for the return will be returned to your account in a manner acceptable to you.

Warranty and maintenance

We promise that the warranty period of each switch is 2 years. If the parts are damaged due to non-artificial parts within two years, we will send the parts for free but will not bear the freight. We can also provide free repair service, but the round-trip courier fee will be borne by the customer.

Missing or incorrect

If the items you received do not match the description you ordered, please contact us within 48 hours

we cannot be responsible for products lost in the post and a max postage refund of $5 will apply at our discretion.

Returning goods

Please send the returned products to :

Room 2704 44-1 zhonghaiguoji Hansong Road yinzhou district Ningbo China

Please provide a tracking number via email at for our successfully receiving

Livoloswitch will reserve the right of final interpretation for the above

Please email us for returns help